Case Study- TBRHSC
![TBRHSC logo](https://hctdigitalcare.com/wp-content/uploads/2023/12/tbrhsc-logo.png)
Executive Champion:
Caroline Fanti
Director of Regional Surgical Services
Problem: The burden is on the nurses, surgeons, and staff to verbally repeat surgical teaching and answer follow-up questions from patients and their families for thousands of surgeries each year.
PROBLEMS with Status Quo:
- Lack of standardization across nursing staff with long teaching appointments.
- Poor patient retention and compliance, leading to no-shows, surgery cancellations, and delayed discharges.
- Poor patient experience due to one-and-done teaching.
![TBRHSC Async Videos](https://hctdigitalcare.com/wp-content/uploads/2023/12/Screenshot-2023-12-13-at-3.17.34 PM-1024x868.png)
SOLUTION: Async Video Tech
- Standardize the nurse script into 10 videos patients watch at home on their own time in their own language.
- Patients and their families can watch the videos on the web or in their surgery app.
- Test patient understanding at the end of each video to ensure patient compliance.
- Use HCT analytics and best practices to implement marketing and operational workflows that ensure patients receive and watch the videos.
RESULTS:
- Reduced inbound patient questions by 15:1, reducing the time burden on clinical staff to respond.
- Increased patient preparedness, e.g. patients bring their medication lists with them to pre-op appointments, patients are prepared for same-day discharge, and more.
- Improved patient experience scores: 97% of patients felt more prepared for their surgery and 99% found the videos helpful.
Real Patient Comments
"Calmed my anxiety"
![Patient icon](https://hctdigitalcare.com/wp-content/uploads/2023/12/patientnobandaidicon.png)
Anonymous Patient
"Answered my questions"
![Patient icon](https://hctdigitalcare.com/wp-content/uploads/2023/12/patient-with-bandaid.png)
Anonymous Patient
"Helped me get prepared"
![Patient icon](https://hctdigitalcare.com/wp-content/uploads/2023/12/patientnobandaidicon.png)
Anonymous Patient
Leadership Feedback
"Async video tech has standardized our nurse messaging for all surgical cases. It's improved patient experience and reduced inbound questions from patients."
![Caroline Fanti](https://hctdigitalcare.com/wp-content/uploads/2023/11/Caroline-Fanti-copy.jpeg)
Caroline Fanti
Director of Regional Surgical Services at TBRHSC