The status quo of in-person verbal care delivery has greatly changed due to COVID-19 and the influx of digital health tools.
In addition to live telehealth videos, one of the most important digital health tools to increase efficiencies and improve patient outcomes is the use of recorded videos as a digital asynchronous care tool.
With recorded video integrated as an operational care delivery tool we are able to save hundreds of hours in expensive staff and clinician time while also saving thousands of dollars.
No more paper pamphlets that end up in the trash. No more verbal education that leaves patients wishing they would have listened better or didn’t forget.
Health Care Transformation supports healthcare organizations to integrate recorded video as a care delivery tool that drives ROI for the organization.
We saved Resolution Care Network over $1000 and 15 hours of busy clinician time with ONE video implemented for TWO weeks for FOUR physicians
Let’s show you how we saved time + $$ with digital video.
THE PROBLEM: Given the urgent nature of COVID-19, the physicians at Resolution Care needed a streamlined process to have advance care planning (ACP) conversations with hundreds of chronically ill patients in a short period of time.
THE SOLUTION: Health Care Transformation supported Resolution Care leadership to streamline this end of life decision-making and documentation with chronically ill patients through the strategy, development, and implementation of recorded video as a digital asynchronous care delivery tool.
We used video analytics, surveys, and focus group feedback to assess performance and ROI. Within 2 weeks of implementation we saved over 15 hours and $1,000 of clinician time. Patients who watched the video were more prepared and physicians were more effective during their appointments.
Let’s dig into the details.
Our implementation of digital asynchronous video is a 3-step process:
Watch our process video:
- Strategize: We documented our goals, desired ROI, and metrics to assess performance of the video, including patient activation and physician efficiency.
- Develop: We scripted, filmed, and edited the asynchronous care delivery video. In post-production we added English and Spanish language captions and created Call-To-Action buttons with surveys to assess performance.
- Execute: The video was hosted online with analytics, embedded into the Resolution Care website, and integrated into the schedulers’ + physicians’ workflows.
Watch the patient-facing digital video we produced:
ROI for ONE video implemented for TWO weeks for FOUR physicians:
Organizational impact resulted in:
- $1,000+ in cost savings
- 15+ hours in physician time saved
- Hundreds of medical records updated
Provider impact resulted in:
Our engagement went more smoothly, briefly, and productively if they [the patient] watched the video.-Resolution Care Physician
Patient impact resulted in:
It was a nice, clear explanation of covid-19 as a health challenged person and end-of-life decisions I should think about before having the conversation with my doctor.-Resolution Care Patient
Hear from physician leadership at Resolution Care Network on the use and implementation of digital asynchronous care videos:
I’m very interested in exploring new and different ways to use this asynchronous digital technology to advance the care we give.-Dr. Michael Fratkin
Start your virtual care journey today by implementing digital asynchronous video at your organization. Drive efficiencies for your clinicians and staff while improving patient outcomes and experience.
When partnering with Health Care Transformation you can choose from licensed video collections or custom video creation. Either way you get our wraparound consulting to ensure ROI.
We look forward to supporting you on your journey to implement high-value digital asynchronous videos at your organization.
Cheers to Your Health and Happiness!